Exchange and Refund Policy
Thank you for choosing Martian Soil for your clothing needs. To provide a comprehensive understanding of our policies and address your specific requirement, we have formulated the following policy:
Exchange Policy
- Exchanges are accepted within 7 days of purchase.
- Products must be returned in their original, unworn, and unwashed condition, with all tags attached.
- Accessories and items marked as final sale are not eligible for exchange.
Exchange Process
- If you wish to exchange an item, please contact our Customer Support within 7 days of receiving your order. Provide your order number and details about the item you want to exchange.
- Our Customer Support team will guide you through the process.
No-Refund Policy Upon Acceptance
- We uphold a no-refund policy once you have accepted the item from the courier. It's essential to thoroughly inspect the package and item before proceeding with payment.
Shipping Cost for Exchange
- Customers are responsible for covering the shipping cost related to the exchange process.
Contact Information
For all inquiries related to exchanges, please get in touch with our Customer Support team at Martiansoill@gmail.comKindly note that this policy is subject to revisions without prior notice. To ensure you have the latest information, kindly refer to our official website.